/* ==========================================================================
   mjkf.app — 客户投诉与反馈中心
   骨架：浏览器窗口 Hero + KPI 数据条 + 四列工单看板 + 六步流程
   ========================================================================== */

.page-fankui { background: var(--paper); }

/* ---------- Hero ---------- */
.fk-hero {
  position: relative;
  padding: 68px 0 96px;
  background:
    linear-gradient(rgba(23, 33, 28, .04) 1px, transparent 1px) 0 0 / 100% 44px,
    linear-gradient(90deg, rgba(23, 33, 28, .03) 1px, transparent 1px) 0 0 / 44px 100%,
    var(--paper);
  border-bottom: 1px solid var(--line-strong);
  overflow: hidden;
}

.fk-hero::after {
  content: "TICKETS";
  position: absolute;
  left: -18px;
  bottom: -26px;
  font-family: var(--font-mono);
  font-size: 132px;
  font-weight: 600;
  color: rgba(23, 33, 28, .04);
  pointer-events: none;
}

.fk-hero-grid {
  position: relative;
  z-index: 1;
  display: grid;
  grid-template-columns: .92fr 1.08fr;
  gap: 56px;
  align-items: center;
}

.fk-kicker {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-family: var(--font-mono);
  font-size: 10.5px;
  letter-spacing: .16em;
  color: var(--green);
}

.fk-hero h1 {
  margin-top: 16px;
  font-family: var(--font-serif);
  font-size: clamp(40px, 5.2vw, 62px);
  font-weight: 900;
  line-height: 1.14;
}

.fk-hero h1 span { color: var(--orange); }

.fk-lead {
  margin-top: 18px;
  max-width: 440px;
  color: var(--ink-2);
  font-size: 15.5px;
  line-height: 1.9;
}

.fk-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 14px;
  margin-top: 28px;
}

.fk-hero-figure { margin: 0; }

.fk-browser {
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: 10px 10px 0 rgba(23, 33, 28, .12);
}

.fk-browser-bar {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 9px 12px;
  background: var(--ink);
}

.fk-browser-bar span {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: rgba(251, 248, 240, .32);
}

.fk-browser-bar span:first-child { background: var(--orange); }

.fk-browser-bar em {
  margin-left: 10px;
  padding: 2px 10px;
  border: 1px solid rgba(251, 248, 240, .18);
  font-family: var(--font-mono);
  font-style: normal;
  font-size: 9px;
  letter-spacing: .06em;
  color: rgba(251, 248, 240, .6);
}

.fk-browser img {
  width: 100%;
  aspect-ratio: 25 / 18;
  object-fit: cover;
  border-top: 1px solid var(--ink);
}

.fk-hero-figure figcaption {
  margin-top: 16px;
  font-family: var(--font-mono);
  font-size: 9.5px;
  letter-spacing: .16em;
  color: var(--muted);
  text-align: right;
}

/* ---------- KPI ---------- */
.fk-kpi {
  position: relative;
  z-index: 2;
  margin-top: -46px;
}

.fk-kpi-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-m);
}

.fk-kpi-grid > div {
  padding: 24px 24px 20px;
  border-right: 1px solid var(--line);
}

.fk-kpi-grid > div:last-child { border-right: 0; }

.fk-kpi-grid span {
  display: block;
  font-family: var(--font-mono);
  font-size: 9.5px;
  letter-spacing: .14em;
  color: var(--muted);
}

.fk-kpi-grid b {
  display: block;
  margin-top: 6px;
  font-family: var(--font-mono);
  font-size: 32px;
  font-weight: 600;
  line-height: 1.1;
  color: var(--green);
}

.fk-kpi-grid em {
  display: block;
  margin-top: 4px;
  font-style: normal;
  font-size: 10.5px;
  color: var(--muted);
}

/* ---------- 看板 ---------- */
.fk-board { padding: 82px 0; }

.fk-sec-head { margin-bottom: 32px; }

.fk-board-grid {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 16px;
  align-items: start;
}

.fk-col {
  border: 1px solid var(--line-strong);
  background: var(--paper-2);
}

.fk-col-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 16px;
  background: var(--ink);
  color: var(--cream);
}

.fk-col:nth-child(2) .fk-col-head { background: var(--green); }
.fk-col:nth-child(3) .fk-col-head { background: var(--gold); }
.fk-col:nth-child(4) .fk-col-head { background: var(--green-3); }

.fk-col-head span {
  font-size: 12.5px;
  font-weight: 600;
}

.fk-col-head b {
  font-family: var(--font-mono);
  font-size: 11px;
  font-weight: 500;
  opacity: .75;
}

.fk-ticket {
  margin: 12px;
  padding: 14px;
  border: 1px solid var(--line-strong);
  background: var(--cream);
  box-shadow: 2px 2px 0 rgba(23, 33, 28, .08);
}

.fk-ticket.is-active { border-left: 3px solid var(--orange); }
.fk-ticket.is-done { opacity: .78; }

.fk-ticket-no {
  font-family: var(--font-mono);
  font-size: 9px;
  letter-spacing: .06em;
  color: var(--muted);
}

.fk-ticket h3 {
  margin-top: 6px;
  font-size: 13.5px;
  font-weight: 700;
  line-height: 1.45;
}

.fk-ticket p {
  margin-top: 3px;
  font-size: 11.5px;
  color: var(--muted);
  line-height: 1.6;
}

.fk-ticket > div {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-top: 10px;
  padding-top: 8px;
  border-top: 1px dashed var(--line);
}

.fk-ticket .tag { font-size: 9px; padding: 1px 6px; }

.fk-ticket-time {
  font-family: var(--font-mono);
  font-size: 9px;
  color: var(--muted);
}

/* ---------- 提交入口 ---------- */
.fk-entries {
  padding: 80px 0;
  background: var(--paper-2);
  border-block: 1px solid var(--line-strong);
}

.fk-entry-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 18px;
}

.fk-entry {
  display: flex;
  flex-direction: column;
  padding: 26px 24px;
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-s);
  transition: transform .18s ease, box-shadow .18s ease;
}

.fk-entry:hover { transform: translate(-2px, -2px); box-shadow: 5px 5px 0 rgba(23, 33, 28, .16); }

.fk-entry > span {
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--orange);
}

.fk-entry h3 {
  margin-top: 8px;
  font-family: var(--font-serif);
  font-size: 19px;
  font-weight: 700;
}

.fk-entry p { margin-top: 6px; font-size: 12.5px; color: var(--muted); flex: 1; }

.fk-entry b {
  margin-top: 16px;
  padding-top: 12px;
  border-top: 1px dashed var(--line);
  font-family: var(--font-mono);
  font-size: 10.5px;
  font-weight: 500;
  color: var(--green);
}

/* ---------- 流程 ---------- */
.fk-flow { padding: 82px 0; }

.fk-flow-track {
  display: grid;
  grid-template-columns: repeat(6, 1fr);
  border-top: 2px solid var(--ink);
}

.fk-flow-track li {
  position: relative;
  padding: 22px 16px 0 0;
  border-right: 1px solid var(--line);
}

.fk-flow-track li:last-child { border-right: 0; }

.fk-flow-track li::before {
  content: "";
  position: absolute;
  top: -5px;
  left: 0;
  width: 8px;
  height: 8px;
  background: var(--orange);
  border-radius: 50%;
}

.fk-flow-track > li > span {
  font-family: var(--font-mono);
  font-size: 10px;
  color: var(--orange);
}

.fk-flow-track h3 {
  margin-top: 6px;
  font-family: var(--font-serif);
  font-size: 17px;
  font-weight: 700;
}

.fk-flow-track p {
  margin-top: 4px;
  font-size: 11.5px;
  color: var(--muted);
}

/* ---------- 分类 ---------- */
.fk-cats {
  padding: 80px 0;
  background: var(--paper-2);
  border-block: 1px solid var(--line-strong);
}

.fk-cat-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1px;
  background: var(--line-strong);
  border: 1px solid var(--line-strong);
}

.fk-cat-grid a {
  padding: 24px 22px;
  background: var(--cream);
  transition: background .18s ease;
}

.fk-cat-grid a:hover { background: var(--orange-soft); }

.fk-cat-grid b {
  font-family: var(--font-mono);
  font-size: 10.5px;
  color: var(--orange);
}

.fk-cat-grid h3 {
  margin-top: 6px;
  font-family: var(--font-serif);
  font-size: 18px;
  font-weight: 700;
}

.fk-cat-grid p { margin-top: 4px; font-size: 12px; color: var(--muted); }

/* ---------- 类型 ---------- */
.fk-types { padding: 82px 0; }

.fk-type-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 20px;
}

.fk-type-grid article {
  display: flex;
  flex-direction: column;
  padding: 28px 24px;
  border: 1px solid var(--line-strong);
  background: var(--cream);
}

.fk-type-grid article:nth-child(1) { border-top: 4px solid var(--green-3); }
.fk-type-grid article:nth-child(2) { border-top: 4px solid var(--orange); }
.fk-type-grid article:nth-child(3) { border-top: 4px solid var(--gold); }

.fk-type-k {
  font-family: var(--font-mono);
  font-size: 10px;
  letter-spacing: .1em;
  color: var(--muted);
}

.fk-type-grid h3 {
  margin-top: 10px;
  font-family: var(--font-serif);
  font-size: 20px;
  font-weight: 700;
}

.fk-type-grid p {
  margin-top: 7px;
  font-size: 13px;
  color: var(--muted);
  flex: 1;
}

.fk-type-grid em {
  display: inline-block;
  align-self: flex-start;
  margin-top: 16px;
  padding: 3px 10px;
  border: 1px solid var(--line-strong);
  font-family: var(--font-mono);
  font-style: normal;
  font-size: 10px;
  color: var(--ink-2);
}

/* ---------- 时效 ---------- */
.fk-sla {
  padding: 82px 0;
  background: var(--paper-2);
  border-block: 1px solid var(--line-strong);
}

.fk-sla-grid {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 54px;
  align-items: center;
}

.fk-table-wrap {
  overflow-x: auto;
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-s);
}

.fk-table {
  width: 100%;
  min-width: 540px;
  border-collapse: collapse;
  font-size: 13px;
}

.fk-table th {
  padding: 12px 16px;
  background: var(--ink);
  color: var(--cream);
  font-family: var(--font-mono);
  font-size: 9.5px;
  font-weight: 500;
  letter-spacing: .08em;
  text-align: left;
}

.fk-table td {
  padding: 12px 16px;
  border-top: 1px solid var(--line);
  color: var(--ink-2);
}

.fk-table td:first-child { font-weight: 600; color: var(--ink); }
.fk-table tr.is-hot td { background: var(--orange-soft); }

/* ---------- 编号 ---------- */
.fk-number { padding: 82px 0; }

.fk-number-box {
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-s);
}

.fk-number-code {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: center;
  gap: 4px;
  padding: 32px 20px;
  background: var(--green);
  color: var(--cream);
  font-family: var(--font-mono);
  font-size: clamp(20px, 4vw, 36px);
  font-weight: 600;
  letter-spacing: .04em;
}

.fk-number-code i { font-style: normal; color: var(--orange-2); margin: 0 4px; }

.fk-number-box ul {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1px;
  background: var(--line);
}

.fk-number-box li { padding: 20px 22px; background: var(--cream); }

.fk-number-box b {
  font-family: var(--font-mono);
  font-size: 13px;
  color: var(--green);
}

.fk-number-box p { margin-top: 4px; font-size: 12px; color: var(--muted); }

/* ---------- 隐私 ---------- */
.fk-privacy { padding: 0 0 82px; }

.fk-privacy-box {
  display: grid;
  grid-template-columns: .8fr 1.2fr;
  gap: 40px;
  padding: 36px;
  background: var(--green);
  color: var(--cream);
  border: 1px solid var(--ink);
  box-shadow: var(--shadow-m);
}

.fk-privacy-box .section-label { color: var(--orange-2); }
.fk-privacy-box .section-label::before { background: var(--orange-2); }
.fk-privacy-box .section-title { color: var(--cream); font-size: clamp(22px, 2.8vw, 32px); }

.fk-privacy-box ul {
  display: grid;
  gap: 1px;
  background: rgba(251, 248, 240, .2);
  border: 1px solid rgba(251, 248, 240, .2);
}

.fk-privacy-box li {
  display: flex;
  gap: 16px;
  padding: 14px 16px;
  background: var(--green);
}

.fk-privacy-box b {
  flex: none;
  width: 84px;
  font-family: var(--font-mono);
  font-size: 11px;
  color: var(--orange-2);
}

.fk-privacy-box span { font-size: 12.5px; color: rgba(251, 248, 240, .78); }

/* ---------- 回访 ---------- */
.fk-review {
  padding: 0 0 82px;
}

.fk-review-grid {
  display: grid;
  grid-template-columns: .95fr 1.05fr;
  gap: 54px;
  align-items: center;
}

.fk-score {
  padding: 26px 24px;
  border: 1px solid var(--ink);
  background: var(--cream);
  box-shadow: var(--shadow-s);
}

.fk-score-row {
  display: grid;
  grid-template-columns: 1fr repeat(5, 40px);
  align-items: center;
  gap: 8px;
  padding: 10px 0;
  border-bottom: 1px solid var(--line);
}

.fk-score-row:last-of-type { border-bottom: 0; }

.fk-score-row span { font-size: 13px; color: var(--ink-2); }

.fk-score-row b {
  display: grid;
  place-items: center;
  width: 32px;
  height: 32px;
  border: 1px solid var(--line-strong);
  font-family: var(--font-mono);
  font-size: 12px;
  font-weight: 500;
  color: var(--muted);
}

.fk-score-row b.is-on {
  background: var(--green);
  border-color: var(--green);
  color: var(--cream);
}

.fk-score-note {
  margin-top: 12px;
  font-size: 11px;
  color: var(--muted);
}

/* ---------- 公告 ---------- */
.fk-notice {
  padding: 80px 0;
  background: var(--paper-2);
  border-block: 1px solid var(--line-strong);
}

.fk-notice-list {
  border-top: 2px solid var(--ink);
}

.fk-notice-list article {
  display: grid;
  grid-template-columns: 120px 1fr 1.4fr;
  gap: 24px;
  align-items: baseline;
  padding: 18px 6px;
  border-bottom: 1px solid var(--line-strong);
}

.fk-notice-list time {
  font-family: var(--font-mono);
  font-size: 10.5px;
  color: var(--orange);
}

.fk-notice-list h3 { font-size: 15px; font-weight: 700; }
.fk-notice-list p { font-size: 12.5px; color: var(--muted); }

/* ---------- 相关 ---------- */
.fk-related { padding: 70px 0 0; }

.fk-related .related-links { margin-top: 22px; }

/* ---------- CTA ---------- */
.fk-cta { padding: 64px 0 0; }

/* ---------- 响应式 ---------- */
@media (max-width: 1060px) {
  .fk-hero-grid { grid-template-columns: 1fr; gap: 44px; }
  .fk-hero-figure { max-width: 680px; }
  .fk-board-grid { grid-template-columns: 1fr 1fr; }
  .fk-flow-track { grid-template-columns: repeat(3, 1fr); }
  .fk-flow-track li:nth-child(3) { border-right: 0; }
  .fk-flow-track li:nth-child(-n+3) { border-bottom: 1px solid var(--line); padding-bottom: 18px; }
  .fk-sla-grid,
  .fk-review-grid { grid-template-columns: 1fr; gap: 36px; }
  .fk-privacy-box { grid-template-columns: 1fr; gap: 24px; }
}

@media (max-width: 820px) {
  .fk-kpi-grid { grid-template-columns: 1fr 1fr; }
  .fk-kpi-grid > div:nth-child(2) { border-right: 0; }
  .fk-kpi-grid > div:nth-child(-n+2) { border-bottom: 1px solid var(--line); }
  .fk-entry-grid,
  .fk-type-grid { grid-template-columns: 1fr; }
  .fk-cat-grid { grid-template-columns: 1fr 1fr; }
  .fk-notice-list article { grid-template-columns: 100px 1fr; }
  .fk-notice-list p { grid-column: 2; }
}

@media (max-width: 620px) {
  .fk-hero { padding: 44px 0 82px; }
  .fk-hero::after { font-size: 72px; }
  .fk-actions .btn { width: 100%; }
  .fk-kpi { margin-top: -38px; }
  .fk-kpi-grid { grid-template-columns: 1fr 1fr; }
  .fk-kpi-grid b { font-size: 25px; }
  .fk-board-grid { grid-template-columns: 1fr; }
  .fk-flow-track { grid-template-columns: 1fr 1fr; }
  .fk-flow-track li:nth-child(3) { border-right: 1px solid var(--line); }
  .fk-flow-track li:nth-child(2n) { border-right: 0; }
  .fk-flow-track li:nth-child(-n+4) { border-bottom: 1px solid var(--line); }
  .fk-cat-grid { grid-template-columns: 1fr; }
  .fk-number-box ul { grid-template-columns: 1fr; }
  .fk-privacy-box { padding: 26px 20px; }
  .fk-score-row { grid-template-columns: 1fr repeat(5, 34px); gap: 5px; }
  .fk-score-row b { width: 28px; height: 28px; }
  .fk-notice-list article { grid-template-columns: 1fr; gap: 4px; }
  .fk-notice-list p { grid-column: 1; }
}